wpkr Privacy Policy

1 Who We Are

wpkr is an online gaming and sports betting platform accessible at wpkr.org, operated by the wpkr group of companies under an international gaming license. References to "wpkr," "we," "us," or "the Operator" throughout this Privacy Policy refer to the licensed entity responsible for operating the wpkr platform and for processing personal data in connection with the Services.

wpkr is the data controller in respect of all personal data collected from players registered on the wpkr platform. This means that wpkr determines the purposes for which your personal data is processed and the means by which that processing is carried out.

wpkr offers its Services primarily to players based in Pakistan, including cities such as Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and Multan. Our platform supports Pakistani Rupees (PKR) and payment methods widely used by Pakistani players, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast.

2 Data We Collect

wpkr collects and processes the following categories of personal data in connection with the operation of the platform and the provision of Services to registered players:

wpkr does not collect or process sensitive personal data such as biometric data, health information, religious beliefs, or political affiliations except where strictly required by applicable law or regulatory obligation. wpkr does not collect full payment card numbers, CVV codes, or online banking passwords.

3 How We Collect Data

wpkr collects personal data through the following means:

• Direct Registration: When you create a wpkr account, you provide identity data, contact data, and account preferences directly through the registration form on the wpkr platform.
• KYC Verification Submissions: When wpkr requests identity verification documents, you provide these directly by uploading them through the wpkr account dashboard or by submitting them to our support team.
• Transaction Activity: Financial data is captured automatically whenever you initiate a deposit or withdrawal transaction through a supported payment method such as JazzCash, EasyPaisa, or bank transfer.
• Platform Interaction: Technical data and usage data are collected automatically as you navigate and interact with the wpkr website through standard server log files, cookies, and similar tracking technologies.
• Customer Support Interactions: Communications data is collected when you contact the wpkr support team via live chat, email, or any other support channel made available on the platform.
• Third-Party Payment Processors: Our payment gateway partners may share transaction confirmation data with wpkr to enable us to reconcile deposits and withdrawals against your account balance.
• Fraud Prevention Partners: Where wpkr uses third-party fraud detection tools, those tools may collect technical and behavioural data as part of their risk assessment function and share relevant signals with wpkr.

4 Why We Use Your Data

wpkr processes your personal data for the following specific purposes:

1. Account Registration and Management: To create and maintain your wpkr account, verify your identity and age (21+ requirement), and administer your account settings and preferences throughout the account lifecycle.
2. Provision of Gaming and Betting Services: To deliver the cricket betting, slot games, live casino, fishing games, and all other Services available on the wpkr platform, and to record all gaming and betting activity accurately against your account.
3. Payment Processing: To process deposits and withdrawals in PKR via your registered payment methods (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast), reconcile transactions, and maintain accurate financial records.
4. KYC and AML Compliance: To fulfil wpkr's obligations under its international gaming license, including identity verification, age verification, source of funds checks, and anti-money laundering screening.
5. Responsible Gaming: To monitor gameplay patterns and account behaviour for indicators of problem gambling, to administer deposit limits, cooling-off periods, and self-exclusion requests, and to protect vulnerable players in accordance with our responsible gaming obligations.
6. Fraud Prevention and Security: To detect and prevent unauthorised account access, payment fraud, bonus abuse, multi-accounting, and other prohibited activities described in our Terms and Conditions.
7. Customer Support: To investigate and resolve queries, complaints, and disputes raised through wpkr's support channels, and to maintain records of support interactions for quality assurance purposes.
8. Marketing Communications: To send you promotional emails, bonus offers, PSL cricket betting promotions, and other marketing communications where you have provided your consent to receive them. You may withdraw this consent at any time.
9. Platform Improvement: To analyse aggregated usage data in order to improve the wpkr platform's functionality, game selection, payment processes, and overall user experience.
10. Legal and Regulatory Compliance: To comply with any applicable legal obligation, court order, or regulatory directive to which wpkr is subject in connection with the operation of its international gaming license.

5 Legal Basis for Processing

wpkr relies on the following legal bases for processing your personal data, in accordance with applicable data protection principles:

• Contractual Necessity: Processing that is necessary for wpkr to perform its obligations under the contract formed with you when you register a wpkr account and accept our Terms and Conditions — including account management, payment processing, and the delivery of gaming Services.
• Legal Obligation: Processing that wpkr is required to carry out in order to comply with applicable legal obligations, including KYC verification, AML screening, and retention of financial records as required by our international gaming license and applicable law.
• Legitimate Interests: Processing carried out for wpkr's legitimate business interests, including fraud detection, security monitoring, platform improvement, and the detection of prohibited activities — provided that such interests are not overridden by your fundamental privacy rights.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — principally the sending of direct marketing communications. Where consent is the basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Sharing Your Data

wpkr does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data is shared with third parties only in the following strictly limited circumstances:

• Payment Processors: wpkr shares necessary financial data with our regulated payment gateway partners (including providers facilitating JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast transactions) for the sole purpose of processing your deposit and withdrawal transactions.
• KYC and Identity Verification Providers: wpkr may use third-party identity verification services to assist in verifying the documents you submit as part of our KYC process. These providers act as data processors on wpkr's behalf and are contractually bound to process data only for the specified verification purpose.
• Fraud Detection and Security Providers: wpkr works with specialist fraud prevention and cybersecurity partners who process technical and behavioural data on our behalf to identify suspicious activity and protect the integrity of the platform.
• Game Content Providers: Third-party game studios and content providers whose games are available on the wpkr platform may receive limited session data necessary for the delivery of their game content. These providers do not receive your identity or financial data beyond what is technically required.
• Regulatory and Legal Authorities: wpkr will disclose personal data to regulators, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. wpkr will comply with such requests to the extent required by law and will endeavour to notify affected players where legally permitted to do so.
• Professional Advisers: wpkr may share data with legal advisers, auditors, and compliance consultants on a strictly confidential basis where necessary in connection with legal, regulatory, or business advisory matters.

7 Cookies and Tracking Technologies

7.1 What Cookies We Use. The wpkr platform uses cookies and similar tracking technologies to enable core platform functionality and to improve your experience. The categories of cookies used on the wpkr platform are as follows:

• Strictly Necessary Cookies: Essential for the operation of the wpkr platform, including session management, authentication, and security functions. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: Used to remember your preferences and settings — such as your preferred language, display options, and game lobby layout — to personalise your experience across sessions.
• Analytics Cookies: Used to collect aggregated and anonymised data about how players navigate and interact with the wpkr platform, enabling wpkr to identify areas for improvement and optimise platform performance.
• Security Cookies: Used to support wpkr's fraud detection and account security systems, including the detection of suspicious login patterns and unusual transaction activity.

7.2 Managing Cookies. You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the wpkr platform. Strictly necessary cookies are required for the platform to operate and cannot be disabled through browser settings alone.

7.3 No Cross-Site Tracking. wpkr does not use tracking technologies to follow your browsing activity across third-party websites. Our tracking technologies are limited to activity within the wpkr.org domain.

8 Data Retention

wpkr retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations. The following indicative retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status with wpkr plus a minimum of five (5) years following the closure of your account, as required under our international gaming license obligations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following the closure of your account or the date of your last transaction, whichever is later, to satisfy AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required for accounting and AML compliance purposes.
• Customer Support Records: Retained for three (3) years following the closure of each support case, except where the records are relevant to an ongoing legal dispute or regulatory investigation.
• Marketing Consent Records: Retained for as long as you hold an active wpkr account, and for three (3) years following account closure, as evidence of lawful basis for any marketing communications sent during that period.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any identifiable individual.

9 Data Security

wpkr implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Industry-standard TLS (Transport Layer Security) encryption for all data transmitted between your device and the wpkr platform.
• Encryption of sensitive data at rest on wpkr's servers, including identity verification documents and financial account identifiers.
• Strict role-based access controls ensuring that wpkr staff can only access the personal data categories required for their specific operational function.
• Regular penetration testing and security audits conducted by qualified third-party cybersecurity specialists.
• Automated monitoring systems that detect and alert on unusual access patterns, potential data breaches, and suspicious activity in real time.
• Formal data breach response procedures that include rapid containment, impact assessment, and notification to affected players and relevant authorities within the timeframes required by applicable law.

10 Your Rights

As a wpkr player, you hold the following rights in respect of your personal data. wpkr will respond to all valid requests within a reasonable timeframe, generally within thirty (30) calendar days of receipt:

• Right of Access: You have the right to request a copy of all personal data that wpkr holds about you, together with information about how that data is being processed.
• Right to Rectification: You have the right to request that wpkr correct any inaccurate or incomplete personal data held about you. You may update most account details directly through your wpkr account dashboard.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wpkr's legal retention obligations. Please note that wpkr cannot delete data it is legally required to retain under its gaming license or AML obligations.
• Right to Restriction of Processing: You have the right to request that wpkr restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of data or where you have objected to processing and that objection is being assessed.
• Right to Data Portability: Where processing is carried out on the basis of consent or contractual necessity by automated means, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where wpkr relies on legitimate interests as its legal basis, and where you believe that your fundamental rights and freedoms override those interests.
• Right to Withdraw Consent: Where processing is based on your consent — in particular the sending of marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

To exercise any of the above rights, please contact the wpkr privacy team using the contact details provided in Section 13 of this Policy. wpkr may be required to verify your identity before processing a data rights request.

11 Children and Minors

The wpkr platform is strictly intended for adults aged 21 years and above. wpkr does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. The registration process includes age verification steps, and wpkr reserves the right to request documentary proof of age at any stage of the account lifecycle.

If you are the parent or guardian of a minor and you believe your child has registered an account with wpkr, please contact our support team immediately using the contact details in Section 13. wpkr takes underage access to gambling services extremely seriously and will act promptly upon any credible report of underage registration.

12 Changes to This Policy

wpkr reserves the right to amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, or our operational practices. Where material changes are made, wpkr will notify registered players via their registered email address and/or through a prominent notice on the wpkr platform, providing at least fourteen (14) days' advance notice before the amended policy takes effect.

Where changes are required at shorter notice due to a legal or regulatory obligation, wpkr will implement those changes as required and notify players as promptly as possible thereafter. Minor, non-material changes — such as corrections of typographical errors or clarifications of existing policy language — may be made without advance notice.

Your continued use of the wpkr platform following the effective date of any amendment to this Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the amended policy, you should cease using the platform and may request the closure of your account in accordance with the procedure set out in our Terms and Conditions.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to wpkr's handling of your personal data, please contact the wpkr privacy team through the following channel:

Email: [email protected]

Website: wpkr.org

wpkr's customer support and privacy team are available 24 hours a day, seven days a week. We aim to acknowledge all privacy-related correspondence within two (2) business days and to provide a substantive response within thirty (30) calendar days, or sooner where the nature of the request permits.

For questions about responsible gaming, self-exclusion, or deposit limits, please visit our dedicated Responsible Gaming page. For general questions about your wpkr account, payments, and games, please visit our FAQ page.